30 days, no interrogation
If a product doesn't do what we said it does, send it back within 30 days of delivery and we refund you. You don't have to explain yourself or convince anyone.
How to start one
Email hello@luniee.com with your order number and one line about what happened. We reply within one business day with a return address. Ship it back, and the refund goes to your original payment method within 5 business days of it arriving.
The honest details
- Return shipping is on you unless the item arrived damaged or we sent the wrong thing — then it's on us.
- The item needs to be in working condition. Used is fine. We expect you to have tried it; that's the point. Broken because it was dropped is not.
- Keep the packaging if you can, but we won't refuse a return over a missing box.
Arrived broken
Send a photo with your order number. We ship a replacement immediately — no return needed, no waiting for the damaged one to come back. Shipping damage is our problem, not yours.
Changed your mind before it shipped
Email us within 12 hours of ordering and we cancel it in full. After that it's usually already moving, and the 30-day return is the path.
What we won't do
We won't hide behind a restocking fee, require original packaging, or make you fill out a form to get a human. If something went wrong, one email fixes it.